User Panel/Two-Factor Auth

Two-Factor Authentication

Two-Factor Authentication (2FA) adds an extra layer of security to your account. After enabling 2FA, you will need to enter a verification code in addition to your password when logging in.

Accessing 2FA Settings

  1. Log in to your account
  2. Navigate to Settings → Two-Factor Auth

user 2fa
Two-Factor Authentication

2FA Methods

The platform supports three 2FA methods:

Google Authenticator

A time-based one-time password (TOTP) generated by the Google Authenticator app.

Setup:

  1. Click Enable next to Google Authenticator
  2. Scan the QR code with your Google Authenticator app
  3. Enter the 6-digit code from the app
  4. Click Confirm

After Setup:

  • Each login requires a 6-digit code from the app
  • The code refreshes every 30 seconds
  • Save your backup codes in a safe place

Email OTP

A one-time password sent to your registered email address.

Setup:

  1. Click Enable next to Email OTP
  2. Click Send Code to receive a verification code via email
  3. Enter the 6-digit code
  4. Click Confirm

After Setup:

  • Each login triggers a code sent to your email
  • Enter the code to complete login
  • Codes expire after a short period

SMS OTP

A one-time password sent to your registered phone number.

Setup:

  1. Click Enable next to SMS OTP
  2. Click Send Code to receive a verification code via SMS
  3. Enter the 6-digit code
  4. Click Confirm

After Setup:

  • Each login triggers a code sent via SMS
  • Enter the code to complete login
  • Standard SMS charges may apply

Managing 2FA Methods

ActionDescription
EnableTurn on a 2FA method
DisableTurn off a 2FA method (requires current verification code)
ChangeSwitch to a different 2FA method

Admin Policy Requirements

If the administrator has enabled mandatory 2FA, you will see a Policy Requirements panel showing:

  • Which 2FA methods are required
  • Deadline for compliance
  • Current compliance status

Note: You may be required to enable at least one 2FA method to continue using the platform.

Disabling 2FA

  1. Navigate to Settings → Two-Factor Auth
  2. Click Disable next to the active method
  3. Enter your current verification code
  4. Confirm the disable action

Warning: Disabling 2FA reduces your account security. Only disable if necessary.

Tips

  • Use Google Authenticator — Most secure method, works offline
  • Save backup codes — Store them in a password manager
  • Don't share codes — Never share your 2FA codes with anyone
  • Enable multiple methods — Have a backup if one method is unavailable